Frequently Asked Questions

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How long will delivery take within New Zealand?

Delivery usually takes between 2 and 3 working days. A tracking number is provided, so you can keep an eye on your order as delivery progresses.

How do I track my order?

You may trace your order here:
https://babyandyou.co.nz/track-your-order

We will also email you a tracking link directly (if you have purchased and submitted an email address with your order).

If you are having difficulty tracking your order, please contact us.

What happens if my order has not arrived within the expected time-frame?

Please send us an email and we will get in touch with the courier company on your behalf. Delays are uncommon, but do occur from time to time.

If your order has been lost or incorrectly delivered, we will reship it or provide a full refund to you.

If your order is returned to us because of your error (e.g. sending us an incorrect address, or not arranging redelivery if you are not home when the courier delivers) then we will reship after you have paid the cost of shipping.

My order has arrived damaged. What happens now!?

Please send us an email and we will organise a replacement order for you. All shipping costs will be covered by us, so you won't be out of pocket.

Is your packaging discreet?

Yes, we never include any visible logos or invoices on the courier track-pack. No one will know the contents of the package unless they open it.

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