How long will delivery take?
Delivery usually takes 2 – 3 working days within New Zealand. We ship from Christchurch daily (Monday to Friday) and any orders placed before midday will be shipped the same day. If your address is rural, then delivery may take 2 days longer.
How much does shipping cost?
We use flat rate shipping set at $5.
Which courier company do you use?
We use Courierpost or NZ Post as our courier service.
Is there a tracking number?
Yes, all orders are sent with tracking and we will forward those details to you.
Is your packaging discreet?
Yes, we never include any visible logos or invoices on the courier track-pack. No one will know the contents of the package unless they open it.
Can I return an order and how does that work?
Yes, you may return any products ordered up to the value of $15. We cannot resell returned products and must discard them once returned which means we lose time and money with every return.
The reason why we cannot resell pregnancy, ovulation and other tests is due to them needing to be properly stored (for instance, within the right temperature range, and out of sunlight). As we cannot confirm that you (the customer) have done this we must err on the side of caution and discard all returns.
Please review the FAQ page for more frequently asked questions: https://babyandyou.co.nz/faq/